Virtual Assistant
Simplifying Tasks, Amplifying Success!
Welcome to Ebonia Virtual Assistant
Your Trusted Partner in Business Efficiency
Running a business comes with countless tasks that demand your time and attention. At Ebonia Virtual Assistant, we empower business owners, entrepreneurs, and executives by providing top-tier Virtual Assistant Services that simplify operations, enhance productivity, and drive efficiency.
Our dedicated team specializes in Remote Administrative Support, ensuring that your day-to-day business functions run smoothly without the hassle of managing everything yourself. Whether you need assistance with scheduling, email management, data entry, customer support, or project coordination, we tailor our services to meet your unique requirements.
By partnering with Ebonia Virtual Assistant, you gain access to skilled professionals who help you focus on what truly matters—growing your business, making strategic decisions, and achieving your goals. Let us handle the administrative workload so you can work smarter, not harder.
Services We Offer
Administrative Support
Email and inbox management
Calendar scheduling and appointment setting
Data entry and database management
Travel booking and itinerary planning,
Document creation, formatting, and proofreading
CRM management
Customer Support
Responding to customer inquiries via email, chat, or phone
Managing customer relationships and follow-ups
Processing orders, refunds, and complaints
Creating FAQs and support documentation
Social Media Management
Content creation and scheduling
Caption writing and hashtag research
Community engagement (replying to comments and messages)
Social media analytics and reporting
Hashtag research and trend monitoring
Marketing & Branding Support
Email marketing campaigns
Newsletter creation and distribution
Market research and competitor analysis
Basic graphic design using Canva
Presentation and pitch deck preparation
Recruitment & HR Assistance
Job posting and candidate sourcing
Resume screening and interview scheduling
Onboarding process support
Employee database management
Specialised Virtual Assistance
Project management support
Event planning and coordination
E-commerce store management (Shopify, Etsy, etc.)
Podcast and video editing support
Message from the
Founder & Director
I’m Michelle, the founder and director of
Ebonia Virtual Assistant, and I’m passionate about helping businesses operate more efficiently, scale with confidence, and focus on what truly matters.
With years of experience in business management, real estate, and entrepreneurship, I understand firsthand how overwhelming it can be to juggle multiple responsibilities. That’s why I created Ebonia Virtual Assistant—to provide business owners, entrepreneurs, and professionals with high-quality, reliable virtual support tailored to their unique needs.
At Ebonia, we don’t just complete tasks—we become an extension of your team, ensuring your business runs smoothly while you concentrate on growth and success. Whether you need administrative assistance, customer service support, social media management, or specialised business services, we’re here to make your life easier.
I truly believe that with the right support,
business owners can achieve more, stress less, and create the freedom they deserve.
If you're ready to take the next step in optimising your workflow, I invite you to book a call and see how we can help.
Your success is our priority!
Professional Team
High Savings Potential
Michelle Costin
– Founder | Director
Australia’s PremierVirtual Assistant Solution
Overwhelmed with tasks and short on time? Focus on growing your business while a skilled Virtual Assistant handles the rest.
Let us take care of the details—so you can focus on what truly matters. Hire your VA today!
Get Started Now!
Why Work With Us
Expert
Our skilled professionals provide top-quality Virtual Assistant Services, ensuring seamless administrative support, task management, and operational efficiency tailored to your needs.
Flexible
We offer Remote Administrative Support, allowing you to delegate essential tasks without the need for in-house staff—saving you time, money, and office space.
Customized
Support
We offer Remote Administrative Support, allowing you to delegate essential tasks without the need for in-house staff—saving you time, money, and office space.
Cost-
Effective
Hiring a full-time assistant can be expensive. With Ebonia Virtual Assistant, you get access to professional Outsourced Business Support at a fraction of the cost—without compromising quality.
Efficient
Our team ensures that repetitive, time-consuming tasks are handled efficiently, giving you more time to focus on growing your business and achieving your strategic goals.
Reliable
Whether you need calendar management, email organization, research, or customer service, our Virtual PA Services provide the reliability and expertise to keep your business running smoothly.
1,452 +
Happy Clients
3,452+
Projects Completed
15 +
Years Of Experience
72+
Team Members
Case Studies
Let’s See Real Results
Here are three real-world examples of how Ebonia Virtual Assistant has helped businesses streamline operations, increase efficiency, and drive growth across different industries.
Real Estate Agency - Scaling Operations & Lead Management
Client: Independent Real Estate Agent
Challenge: A busy real estate agent was struggling to manage multiple property listings, schedule client appointments, and follow up on leads. Administrative tasks were taking up too much time, reducing their ability to focus on sales and client relationships.
Solution:
Ebonia Virtual Assistant provided:
-CRM management and lead tracking
-Appointment scheduling and calendar management
-Drafting and sending property listing descriptions
-Coordinating with buyers and sellers for property inspections
Results:
-Increased client engagement by 40% through consistent follow-ups
-Reduced administrative workload by 60%, allowing the agent to close more deals
-Enhanced organization and productivity, leading to higher client satisfaction
E-Commerce Business - Improving Customer Support & Social Media Presence
Client: Online Fashion Boutique
Challenge: A small e-commerce business was overwhelmed with customer inquiries, order processing, and managing their social media accounts. Delays in responding to customers were affecting sales and brand reputation.
Solution:
Ebonia Virtual Assistant provided:
-24-hour email and chat support
-Order tracking and issue resolution
-Social media content creation and scheduling
-Influencer outreach for brand collaborations
Results:
-50% faster response time, improving customer satisfaction
-30% increase in social media engagement, leading to higher sales
-Freed up the business owner’s time to focus on product development
Business Coach - Streamlining Administrative Tasks & Client Engagement
Client: Executive Business Coach
Challenge: A business coach was overwhelmed with client bookings, email follow-ups, and preparing presentations. They needed a structured approach to managing their calendar and client communications.
Solution:
Ebonia Virtual Assistant provided:
-Automated appointment scheduling and reminders
-Drafting and sending client follow-up emails
-Creating professional presentations and reports
-Researching industry trends and resources for clients
Results:
-80% reduction in scheduling conflicts and missed appointments
-100% increase in efficiency with automated client follow-ups
-More time for the coach to focus on delivering high-quality sessions
FAQs
What types of businesses do you support?
We work with small businesses, entrepreneurs, startups, and corporate executives across various industries, offering customized Online Business Support solutions.
How do I know if I need a virtual assistant?
If you’re struggling with daily administrative tasks, missing deadlines, or need to free up time for business growth, hiring a Small Business Virtual Assistant can help.
Are your services available worldwide?
Yes! Our Remote Administrative Support allows us to assist clients globally, regardless of location.
Can I customize my virtual assistant services?
Absolutely! We tailor our services to fit your specific needs, ensuring the best Business Process Outsourcing solution for you.
What if I need a service that is not listed?
Let us know your requirements, and we’ll do our best to accommodate your needs or provide a specialized solution.
How much does it cost to hire a virtual assistant?
Pricing depends on the services required and the number of hours needed. Contact us for a customized quote based on your specific business needs.
Do you offer different pricing plans?
Yes, we offer flexible pricing options, including hourly, weekly, and monthly packages, to suit your budget and workload.
Book a Consultation with Ebonia Virtual Assistant
At Ebonia Virtual Assistant, we understand that every business is unique, and so are your support needs. Whether you require administrative assistance, social media management, customer service, or specialised support, we’re here to help you streamline your operations and free up your time.
Get In Touch
Business Hours:
Mon – Sat 9:00am – 7:00pm
Sunday – CLOSED
Address
Office:
Level 19, 10 Eagle Street, Brisbane QLD 4000
Postal:
GPO Box 3017, Brisbane QLD 4001
